Improving the business environment in Rwanda – a case study in ‘deliverology’
One of the key elements of the growth strategy of Rwanda’s post-civil war government was an overhaul of the domestic business environment. Starting with a World Bank pilot programme in 2001, the government established the Doing Business Unit, an agency in charge of reform. Below, we can see the structure of the Unit, a good example of how to construct a ‘delivery unit’ tasked with implementing policies in a specific area and operating in parallel with regular bureaucratic institutions.
 For a general discussion on the emerging practice of creating specially-desisgned ‘delivery units’, see Michael Barber 2015 – How to Run a Government: So that Citizens Benefit and Taxpayers Don’t Go Crazy. London: Penguin Books.